Frequently asked Questions

We’re always on hand to answer any questions that you might have regarding the products or ordering process. We like to think it’s pretty straightforward, but here’s some of the most commonly asked questions.

Will I see a proof of my artwork before production?

Yes, we’ll send you a PDF proof (or equivalent) showing a visual representation of both sides of your card, fully marked up to show each decoration style. If you are unfamiliar with any references at all, your account manager will explain all!

How long will my cards take to arrive?

It will take approximately 4 weeks from proof approval until we dispatch your cards. We can supply tracking details upon despatch.

I am going to need my metal cards quicker! Can you help?

It is sometimes possible to expedite your order, please check with with us before you order.  Call us on 01473 836225 or email

The processes involved, can someone talk me through them?

Of course, we are aware that some of the technical terms involved may be unfamiliar, even if you are used to other printing terminologies. We’re here to demystify the process for you and make sure that you are happy with the specification before we go to production.

Speak to us on 01473 836225 or email

I’m not sure which finish to order, can I see a sample?

Yes, no problem. Please fill out our sample request form here, or ask your account manager for more detailed photographs or physical samples.

I have multiple artworks for different members’ cards on the same order, will this cost more to do this?

As long as you need at least 100 of each artwork version, the cost will be the same. So for 5 different artwork variants (i.e. 100 cards each x5 artwork versions), cost will be the same as for 500 cards.

For less than 100 of any individually named or numbered cards (for instance named invitations or membership numbers), we recommend laser engraving rather than colour printed text.

Can I get a discount on bulk orders?

Yes, we are usually able to offer a discount on bulk orders, please check with your account manager before ordering.

Are the edges sharp / will they damage my pocket?

No, there should be no concern, card edges are perfectly smooth. We do advise that all 4 corners are slightly rounded to avoid any sharp corners though, hence all of our templates have rounded corners, please see here for artwork guidelines and templates.

“Metal Membership Cards & VIP Tickets are perfect for countering forgeries, if your event or club is exclusive, it’s an extra steel-layer of fraud prevention”

But maybe you have another question...?

If you can’t get hold of us on LiveChat, drop us a line below and we’ll come back to you as soon as we are able to.

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