Returns & Refunds
In the event that there is an error or you have changed your mind, please read our conditions of returns and refunds below.
If you wish to cancel your order: (a) you can notify us by email to firstname.lastname@example.org before you sign the proof approved slip or before we have begun production or dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 in our terms and conditions.
You can return goods you have ordered from us if there is a fault with them – you need to inform us within 48 hours of receipt if you intend to request for an exchange. The costs of returning goods to us shall be borne by you. Metal Card Company Ltd reserve the right to rectify defective work by reprinting and shall not be liable to refund, if required we will issue a refund when deemed necessary using the same method used for payment. If we offer to replace goods, you must accept such an offer unless you can show clear cause for refusing to do so.
If you do opt to have work re-done by a third party without reference to us, you automatically revoke your right to any remedy from us. All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us as referred, will not apply in the following circumstances: (a) in the event that the product has been used (b) to any products that we have made or customised specifically for you. The provisions of this clause do not affect your statutory rights. The risk in the goods shall pass to you on delivery. For full terms and conditions of sale, please see our terms here.
If you have any questions about this policy, please do send them to us and we’ll get back to you.